Q Medical Center and Hospital is a unit of MYSURG HEALTH SERVICES LLP.
MYSURG HEALTH SERVICES LLP (“Company”, “we”, “us”, or “our”) respects the privacy of its users and is committed to protecting it through this Privacy Policy. This policy applies to all users of our websites:
This Privacy Policy is published in compliance with:
Section 43A of the Information Technology Act, 2000;
Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);
Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
By using our websites, submitting your information, or availing any service offered by us, you consent to the collection, use, disclosure, and transfer of your personal information in accordance with this Privacy Policy.
Any User who does not agree with any provisions of this privacy policy has the option to discontinue the usage of services provided by MYSURG HEALTH SERVICES LLP immediately.
The nature of services provided by MYSURG HEALTH SERVICES LLP during its business requires us to know who you are so that we can best meet your needs. When you access the services, you may be asked to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. Without prejudice to the generality of the above, information collected by MYSURG HEALTH SERVICES LLP from you may include (but is not limited to) the following:
We may collect the following types of personal and sensitive personal information:
Contact Data : Full name, contact number, email address, postal address
Demographic Data : (such as your gender, nationality, date of birth, postal address and pin code)
IP address, browser type, operating system
Usage details, location data, and other related information
We collect and use your data for the following purposes:
To provide you with medical consultations and treatments
To schedule appointments and send reminders
To respond to inquiries and patient service requests
To enhance user experience and website functionality
For marketing, promotional communication, and educational content
To comply with applicable legal and regulatory obligations
We may disclose your personal data under the following circumstances:
To medical professionals within our organization for treatment purposes
To third-party service providers (IT, analytics, email, or marketing platforms) under confidentiality obligations
When required by law, regulation, legal process, or government authority
To protect the safety, rights, or property of our clinic, patients, or public
You hereby consent to such use of such information by MYSURG HEALTH SERVICES LLP and its Partner/s.
We have implemented reasonable security practices as mandated under Section 43A of the IT Act and SPI Rules, including:
Secure servers and firewall protection
SSL encryption for data transmission
Role-based access to sensitive information
Regular monitoring for vulnerabilities
However, no method of electronic transmission or storage is 100% secure. By using our services, you acknowledge this limitation.
We retain your data for as long as necessary:
To fulfill the purpose it was collected for
To comply with legal, regulatory, and audit requirements
For legitimate internal operations and security reasons
You may:
Request access to your personal data
Request corrections or updates
Withdraw consent for data processing (where applicable)
Request deletion of your data, subject to legal requirements
Requests must be submitted in writing to:
Email: mysurghealthservice@gmail.com
Postal Address: Q Medical Center and Hospital, #43, Dickenson Rd, next to Hasanath College, Halasuru, Hanumanthappa Layout, Sivanchetti Gardens, Bengaluru, Karnataka 560042
Cookies are small files that are stored on your device when you visit our website. They help us recognize you, improve your user experience, and personalize content.
Essential Cookies: Enable basic functions like page navigation and secure access.
Analytics Cookies: Collect anonymized data about site usage for performance improvement.
Marketing Cookies: Track user activity across websites to deliver targeted advertisements.
We may allow third-party tools such as Google Analytics, Facebook Pixel, or WhatsApp integrations to place cookies on our site to help deliver relevant ads and measure campaign effectiveness.
You can accept or decline cookies through your browser settings. Please note that disabling cookies may affect site functionality.
Our website may contain links to third-party websites or applications. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies separately.
Our digital properties may include social media features such as Facebook®, Twitter®, You-Tube® and LinkedIn® buttons. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Your interactions with these Features are governed by the privacy statement of the company providing them.
We may require the User to pay with a credit card, debit card, net banking, wallets or other online payment mechanisms for Services for which an amount(s) is/are payable. We will collect such User’s credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation.
Verification of credit information, however, is accomplished solely by the User through the authentication process offered by a third-party payment gateway. User’s credit card/ debit card details are transacted upon secure sites of approved payment gateways which are digitally encrypted, thereby providing the highest possible degree of care as per latest technology currently available. User is cautioned, however, that internet technology is not fool proof or safe.
Our website and services are not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from minors without parental consent.
We reserve the right to update this policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services implies your agreement to the updated terms.
In accordance with the Information Technology Act and rules made thereunder, the name and contact details of the Grievance Officer are as follows:
Name: Dr Wasim M Dar
Email: mysurghealthservice@gmail.com
Phone: +91 - 95919 30365
Address: Q Medical Center and Hospital, #43, Dickenson Rd, next to Hasanath College, Halasuru, Hanumanthappa Layout, Sivanchetti Gardens, Bengaluru, Karnataka 560042
By accessing our websites or using our services, you acknowledge that you have read and understood this Privacy Policy.
©2025 Q Medical Center and Hospital. All Rights Reserved.
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